Effective Date: 21 January 2026
At VNEXO SOFT SOLUTIONS PRIVATE LIMITED we strive to ensure that our customers are fully satisfied with their purchases. Please read this Refund & Return Policy carefully to understand your rights and options when purchasing products from our website, including air conditioners, air purifiers, fans, heaters, water purifiers, microwave ovens, induction cooktops, washing machines, refrigerators, vacuum cleaners, irons, hair dryers, and trimmers.
Products can be returned within 7 days from the date of delivery, unless otherwise stated.
To be eligible for a return, the product must be:
Unused and in original condition.
In its original packaging with all accessories, manuals, and tags intact.
Products that are damaged due to customer mishandling or normal wear and tear are not eligible for return.
The following products cannot be returned:
Products damaged due to misuse or improper handling.
Products without original packaging, manuals, or accessories.
Any products marked as “non-returnable” on the website.
To initiate a return, contact our customer support team at Email: info@vnexosoftsolutions.comwithin the return period.
Provide your order number, product name, and reason for the return.
Our team will guide you through the return process and provide instructions for shipping the product back, if required.
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days to the original payment method.
Shipping charges (if any) are non-refundable, except in cases of defective or incorrect products.
If you receive a defective or damaged product, we will provide a replacement free of charge.
Exchanges can be requested for products of the same model and price, subject to availability.
If a product is delivered damaged or is incorrect, please contact us within 48 hours of delivery.
We may request photographic evidence of the damage or incorrect item before processing a replacement or refund.
For any questions regarding returns, refunds, or exchanges, please contact us:
VNEXO SOFT SOLUTIONS PRIVATE LIMITED
Email: info@vnexosoftsolutions.com
Phone: +91 7207216694
Address: 4th Floor, Xeno Space, H.No 1-98/6/28 And 1-98/6/50, Plot No 28&50, Arunodaya Colony, Madhapur, Hyderabad, Telangana-50081
