Privacy Policy

Effective Date: 21 January 2026

VNEXO SOFT SOLUTIONS PRIVATE LIMITED (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, store, and protect your information when you interact with our website and services.

Our platform offers a range of electronic products including air conditioners, air purifiers, fans, heaters, water purifiers, microwave ovens, induction cooktops, washing machines, refrigerators, vacuum cleaners, irons, hair dryers, and trimmers.

1. Legal Compliance

We process personal data in accordance with applicable Indian laws, including:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000 (IT Act) and applicable rules

By using our website, you agree to the collection and processing of your data in compliance with these laws.

2. Information We Collect

We collect information to provide better services and improve user experience. This includes:

a) Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment-related details

b) Account Information

• Login credentials
• Order history and preferences

c) Technical & Usage Data

• IP address
• Device type and browser details
• Pages visited and session activity

3. Purpose of Data Collection

Your information is used for the following purposes:

• Processing and delivering orders
• Providing customer support and updates
• Sending promotional offers (only with consent)
• Improving website functionality and user experience
• Ensuring compliance with legal obligations

4. Data Sharing & Disclosure

We do not sell or rent your personal information. However, we may share your data with:

• Trusted Service Providers
  (Payment gateways, logistics partners, IT support)
• Regulatory or Legal Authorities
  When required under applicable laws or to protect our legal rights

All third parties are obligated to maintain confidentiality and data security.

5. Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Order and transaction data: retained for legal and accounting purposes
• Account data: retained until account deletion or inactivity
• Marketing data: retained until you opt out

Once data is no longer required, it is securely deleted or anonymized.

6. Cookies & Consent Mechanism

Our website uses cookies and similar technologies to enhance user experience.

How Cookies Are Used

• To remember user preferences
• To analyze website traffic and performance
• To personalize content and offers

Cookie Consent

When you visit our website, you will be presented with a cookie consent banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences

You can also manage or disable cookies through your browser settings. Note that disabling cookies may affect certain functionalities.

7. Data Security Measures

We implement appropriate technical and organizational safeguards to protect your data, including:

• Secure servers and encryption protocols
• Restricted access to personal data
• Regular monitoring for vulnerabilities

Despite these measures, no system can guarantee complete security.

8. Your Rights

Under applicable laws, you have the right to:

• Access your personal data
• Correct or update inaccurate information
• Request deletion of your data
• Opt out of marketing communications

Withdrawal of Consent

Where processing is based on your consent (such as marketing), you have the right to withdraw consent at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Withdrawal of consent will not affect the legality of data processed before withdrawal.

9. Grievance Officer

In accordance with the IT Act and DPDP Act, you may contact our Grievance Officer for any concerns regarding your data:

Grievance Officer Name: Ananya sharma
Email: grievance@vnexosoftsolutions.com
Phone: +91 7207216694

We aim to resolve grievances within the timeframes prescribed under applicable law.

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.” Continued use of the website implies acceptance of the updated policy.

11. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

VNEXO SOFT SOLUTIONS PRIVATE LIMITED
Email: info@vnexosoftsolutions.com
Phone: +91 7207216694
Address: 4th Floor, Xeno Space,
H.No 1-98/6/28 And 1-98/6/50,
Plot No 28 & 50, Arunodaya Colony,
Madhapur, Hyderabad, Telangana – 500081