Terms & Conditions

Effective Date: 21 January 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website operated by VNEXO SOFT SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). By accessing, browsing, or purchasing from this website, you agree to be legally bound by these Terms.

1. Legal Framework & Acceptance

These Terms are governed in accordance with applicable Indian laws, including:

• Information Technology Act, 2000
• Indian Contract Act, 1872
• Consumer Protection Act, 2019
• Other applicable rules and regulations

By using this website, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You agree to comply with these Terms

2. Scope of Services

We offer a range of electronic products, including but not limited to:

Air conditioners, air purifiers, fans, heaters, water purifiers, microwave ovens, induction cooktops, washing machines, refrigerators, vacuum cleaners, irons, hair dryers, and trimmers.

All product listings are subject to availability and may be modified or discontinued without notice.

3. Product Information Disclaimer

We strive to ensure that all product details are accurate. However:

• Product images are for illustrative purposes only
• Specifications, colors, and dimensions may vary slightly
• Errors or omissions may occur, and we reserve the right to correct them

4. Orders & Acceptance

• All orders placed on the website are subject to our acceptance
• We reserve the right to cancel or refuse any order at our sole discretion
• Reasons may include product unavailability, pricing errors, or suspected fraudulent activity

Once your order is confirmed, you will receive a notification via email or SMS.

5. Pricing & Payment Terms

• All prices are listed in Indian Rupees (INR)
• Prices may change without prior notice
• Full payment must be made before order dispatch

We use secure third-party payment gateways and do not store your sensitive payment details.

6. Shipping, Delivery & Risk Transfer

• Estimated delivery timelines are provided at checkout
• Delays may occur due to logistics or external factors beyond our control
• Ownership and risk of loss pass to you upon successful delivery

7. Returns, Refunds & Exchanges

All returns, refunds, and exchanges are governed by our separate Return & Refund Policy.

Products must be unused, in original condition, and returned with original packaging to qualify.

8. User Responsibilities & Acceptable Use

You agree not to:

• Use the website for unlawful or fraudulent activities
• Disrupt or interfere with website functionality or security
• Upload or transmit harmful, misleading, or offensive content

Any misuse may result in suspension or termination of access.

9. Intellectual Property Rights

All content on this website, including but not limited to:

• Logos, text, graphics, images
• Website design and layout

is the exclusive property of VNEXO SOFT SOLUTIONS PRIVATE LIMITED and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential damages
• We do not guarantee uninterrupted or error-free website operation
• Your use of the website and products is at your own risk

11. Indemnity

You agree to indemnify, defend, and hold harmless VNEXO SOFT SOLUTIONS PRIVATE LIMITED, its directors, employees, and affiliates from any claims, damages, losses, liabilities, or expenses arising out of:

• Your breach of these Terms
• Your misuse of the website
• Violation of any applicable law or third-party rights

12. Suspension & Termination

We reserve the right to:

• Suspend or terminate your access to the website
• Cancel orders or restrict services

at any time, without prior notice, if:

• You violate these Terms
• We suspect fraudulent or unlawful activity
• Required by law or regulatory authority

13. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Jurisdiction Clause

• All disputes shall be subject to the exclusive jurisdiction of courts located in Hyderabad, Telangana
• You agree to submit to the jurisdiction of these courts for any legal proceedings

14. Modifications to Terms

We reserve the right to update or modify these Terms at any time.

Changes will be effective upon posting on this page with an updated “Effective Date.” Continued use of the website constitutes acceptance of the revised Terms.

15. Contact Information

For any questions, concerns, or legal notices, please contact:

VNEXO SOFT SOLUTIONS PRIVATE LIMITED
Email: info@vnexosoftsolutions.com
Phone: +91 7207216694
Address:
4th Floor, Xeno Space,
H.No 1-98/6/28 And 1-98/6/50,
Plot No 28 & 50, Arunodaya Colony,
Madhapur, Hyderabad, Telangana – 500081