Return & Refund Policy

Effective Date: 21 January 2026

At VNEXO SOFT SOLUTIONS PRIVATE LIMITED, customer satisfaction is a priority. This policy outlines the conditions, timelines, and process for returns, refunds, replacements, and exchanges for products purchased through our website.

Our product range includes air conditioners, air purifiers, fans, heaters, water purifiers, microwave ovens, induction cooktops, washing machines, refrigerators, vacuum cleaners, irons, hair dryers, and trimmers.

A. Return Window & Eligibility

You may request a return within 7 days from the date of delivery, subject to the conditions below:

Eligible Returns Must Meet the Following Criteria:

• Product is unused and in original condition
• Product is returned with original packaging
• All accessories, manuals, and tags are intact

Returns Will Not Be Accepted If:

• Product shows signs of use, damage, or wear and tear
• Product is mishandled after delivery
• Packaging, accessories, or documentation is missing

B. Non-Returnable Products

The following categories are not eligible for return:

• Items marked as “Non-Returnable” on the website
• Products damaged due to misuse or improper handling
• Products returned without original packaging or accessories

C. Return Request Process

To initiate a return:

1. Email us at info@vnexosoftsolutions.com within the return period
2. Share:
   • Order ID
   • Product name
   • Reason for return
3. Our support team will verify your request and provide further instructions

D. Return Pickup Timeline

• Once your return request is approved, pickup will be arranged within 2–4 business days
• Pickup availability may vary depending on your location
• In certain cases, you may be required to self-ship the product, as advised by our team

E. Inspection & Approval

• All returned items are inspected upon receipt
• Refund/replacement approval is subject to product condition and eligibility compliance

F. Refund Policy

• Approved refunds will be processed within 3–5 business days
• Refunds will be credited to the original payment method
• Shipping charges (if any) are non-refundable, except when:
  • Product is defective
  • Wrong product was delivered

G. Replacement & Exchange Policy

Replacements

• Free replacement will be provided for:
  • Defective products
  • Damaged products (on delivery)
  • Incorrect items received

Exchanges

• Exchanges are allowed for the same product or equivalent value, subject to availability

H. Damaged / Incorrect Product Claims

If you receive a damaged or incorrect item:

• Notify us within 48 hours of delivery
• Provide clear photos or videos as proof
• Claims without evidence may not be eligible for resolution

I. Important Notes

• Returns without prior approval will not be accepted
• Refund timelines may vary slightly depending on your bank/payment provider
• We reserve the right to reject returns that do not meet policy conditions

J. Contact & Support

For assistance with returns, refunds, or exchanges, contact us:

VNEXO SOFT SOLUTIONS PRIVATE LIMITED
📧 Email: info@vnexosoftsolutions.com
📞 Phone: +91 7207216694

Address:
4th Floor, Xeno Space,
H.No 1-98/6/28 And 1-98/6/50,
Plot No 28 & 50, Arunodaya Colony,
Madhapur, Hyderabad, Telangana – 500081