Shipping Policy

Effective Date: 21 January 2026

At VNEXO SOFT SOLUTIONS PRIVATE LIMITED, we are committed to delivering your orders safely, efficiently, and within reasonable timelines. This policy outlines how we handle order processing, shipping, and delivery across India.

We deal in a wide range of electronic products, including air conditioners, air purifiers, fans, heaters, water purifiers, microwave ovens, induction cooktops, washing machines, refrigerators, vacuum cleaners, irons, hair dryers, and trimmers.

1. Where We Deliver

We currently ship across all major cities and towns in India.

While we aim to reach as many locations as possible, deliveries to remote or low-connectivity areas may experience:

• Extended delivery timelines
• Limited courier availability

2. Order Processing Timeline

Once you place an order:

• Orders are processed within 1–3 business days after payment confirmation
• Orders placed on weekends or public holidays are processed on the next working day
• You will receive an order confirmation email/SMS with purchase details

3. Delivery Timeline & Methods

We work with reliable logistics partners to ensure timely delivery.

Estimated Delivery Time

• Standard Delivery: 3–7 business days
• Delivery timelines vary based on location, product type, and availability

Express Shipping

• Available on select products and locations
• Additional charges may apply

Please note that delivery timelines are indicative, not guaranteed, and may be affected by:

• High demand or stock issues
• Courier partner delays
• Natural events or unforeseen disruptions

4. Shipping Charges

• Shipping fees (if applicable) are clearly displayed at checkout
• We may offer free shipping on:
  • Selected products
  • Limited-time promotions

5. Tracking Your Order

After dispatch:

• A tracking ID/link will be shared via email or SMS
• You can monitor your shipment status in real-time through the courier partner’s website

6. Delivery & Risk Responsibility

• Please ensure someone is available to receive the order at the delivery address
• Risk of loss or damage transfers to the customer upon successful delivery

7. Damaged, Missing, or Incorrect Orders

We recommend checking your package at the time of delivery.

In case of any issue:

• Report within 48 hours of delivery
• Email us at info@vnexosoftsolutions.com
• Share order details along with photo/video proof

We will take necessary action, including replacement or refund, as per our Return & Refund Policy.

8. Important Guidelines

• Delivery attempts will be made by the courier partner; repeated failed attempts may lead to return of the package
• Address changes after dispatch may not be possible
• Delays caused by incorrect shipping details are not our responsibility

9. Need Help? Contact Us

For any shipping-related queries, feel free to reach out:

VNEXO SOFT SOLUTIONS PRIVATE LIMITED
📧 Email: info@vnexosoftsolutions.com
📞 Phone: +91 7207216694

Address:
4th Floor, Xeno Space,
H.No 1-98/6/28 And 1-98/6/50,
Plot No 28 & 50, Arunodaya Colony,
Madhapur, Hyderabad, Telangana – 500081